Traveling with Fairmont Hospitality in Mind

Chad and I love to travel, but honestly who doesn’t? We’ve traveled to Mexico, Dominican Republic, and the West Coast (Utah and California) together; with Mexico being our favorite destination so far. So when the Fairmont Hotels and Resorts wanted to explore new ideas on hospitality, I began to compare the hotels we have visited in the United States to the resorts we’ve stayed at internationally. The one thing that was always a constant in my mind when thinking hospitality was the atmosphere of the resorts, everyone and everything is so inviting and welcoming. 

My favorite thing is the night life when the resorts come alive. There is normally something different every night at the resorts we have stayed at, but my absolute favorites are the social hours where they pass around specialty beverages and appetizers. Something I thought that the San Diego - Fairmont could incorporate is having a social hour with Mojito’s as their specialty drink, or a drink that makes you think California dreamin’. Alternatively, their Scottsdale resort could incorporate a spicy drink, maybe something that included cactus juice. Each night of the week could have a different theme. With a different creative palate for each hotel, the options are endless. This is one way the customers could mingle with the staff or just enjoy themselves over a bonfire overlooking the resorts stunning sceneries.  Of course, since the Fairmont is kid-friendly, they could whip up a specialty drink to include the kiddos as well.

Speaking of the kiddos, this is their vacation too now isn’t it? Instead of having the kids stuck inside all day, while their parents are enjoying themselves, the Kid’s club at the resort could incorporate fun activities for the kids each day. For example, Monday could be “Art” day, Tuesday “Swim” day, etc.

One other key item that the hotel could incorporate to feel more inviting is by having a pool service: someone to find them seats, get guests towels, take their order, etc. Along with providing sunscreen to their guests as well. 

Also, wouldn’t it be ideal if all hotels included a universal cell phone charger in each room or at least to rent from the front desk? This is always one item that tends to be forgotten while I’m packing. We either have to turn around to go back and retrieve it or it’s forgotten all together, which means finding a store to purchase one.