Chad
and I love to travel, but honestly who doesn’t? We’ve traveled to Mexico, Dominican
Republic, and the West Coast (Utah and California) together; with Mexico being
our favorite destination so far. So when the Fairmont Hotels and Resorts wanted to explore new ideas on hospitality, I began to compare the hotels we have visited in
the United States to the resorts we’ve stayed at internationally. The one thing
that was always a constant in my mind when thinking hospitality was the atmosphere of the resorts, everyone and everything is
so inviting and welcoming.
My
favorite thing is the night life when the resorts come alive. There is normally
something different every night at the resorts we have stayed at, but my
absolute favorites are the social hours where they pass around specialty beverages
and appetizers. Something I thought that the San Diego - Fairmont could
incorporate is having a social hour with Mojito’s as their specialty drink, or
a drink that makes you think California dreamin’. Alternatively, their
Scottsdale resort could incorporate a spicy drink, maybe something that
included cactus juice. Each night of the week could have a different theme.
With a different creative palate for each hotel, the options are endless. This
is one way the customers could mingle with the staff or just enjoy themselves
over a bonfire overlooking the resorts stunning sceneries. Of course,
since the Fairmont is kid-friendly, they could whip up a specialty drink to
include the kiddos as well.
Speaking
of the kiddos, this is their vacation too now isn’t it? Instead of having the
kids stuck inside all day, while their parents are enjoying themselves, the
Kid’s club at the resort could incorporate fun activities for the kids each
day. For example, Monday could be “Art” day, Tuesday “Swim” day, etc.
One
other key item that the hotel could incorporate to feel more inviting is by
having a pool service: someone to find them seats, get guests towels, take
their order, etc. Along with providing sunscreen to their guests as well.
Also, wouldn’t it be ideal if all hotels
included a universal cell phone charger in each room or at least to rent from
the front desk? This is always one item that tends to be forgotten while I’m
packing. We either have to turn around to go back and retrieve it or it’s
forgotten all together, which means finding a store to purchase one.
